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FAQ Center

Basic Questions

Q1: What is the brand for the Servomotors and Speed Reducer of your robots? As yu know is the most important part of the manipulator.

Yes,you're absolutely right ! all our Robot components are China famous brands.
J1-J3 we use RV reductor from Qinchuan brand
J4-J6 we use harmonic reducer from Laifu brand


Q2: What's your robot warranty period? 

We provide two-year robot warranty


Q3: Has the main control an ethernet port available?
Yes, it is baisc configuration. 


Q4: What kind of fieldbus are available for the control? (DeviceNet, Profinet, Profibus, etc)
Standard are CanOpen, can support DeviceNet ,Profinet by adding external board


Q5: Do you have a simulator software?
So far our company don't have own simulator software, can support SprutCAM and other simulator software. 


Q6: What kind of training offers your company?
Free training at our factory for 3-5 days depends on customer's requriements;
Paid engineer assignment service
Free on-line videos for technical guide, we upload installation, wiring,programming and other operation guide videos on our YouTube channels at irregular time 


Q7: Do you have an estimated data for MTBF kpi? (MTBF= Medium Time Before Failure).
>5000 hours 


Q8: Is could be posible to connect a Fronius, Miller, Lincoln or SKS welding power sources (analog and/or digital communication)?
yes, our Robot can connect to Fronius, Miller, Lincoln or SKS welding power sources with analog control mode(any brand welding power sources which has robot interface can do) ;
but for digital welding power source, need matching and test (so far we only support Magmeet and OTC brand digital welder)


Q9: What's your payment term :
CRP: 30% deposite in advance and 70% payment balance before shipment.


Q10: What's your delivery time ?
If there are robots in stock, can ship out within 5 days; if no stock, will need around 12-15days for preparation.

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Tel:+86 28 86623586
Online:+86 13551010933(WhatsApp/Wechat)
Add:#169 Li Fa Avenue, Hai An City, Nan Tong City, Jiang Su Province, China
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